fg662 Privacy Policy – How We Handle Your Data

1. Introduction

fg662 ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses the fg662 website at fg662.pro. This Privacy Policy describes how we collect, process, store and protect your personal data in connection with your use of our online casino and sports betting services. It applies to all users of the fg662 platform, including registered account holders, visitors who browse the site without registering, and any person who contacts us for support.

By creating an account on fg662 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Privacy Policy, please do not use the fg662 platform. Questions about this policy may be directed to [email protected] at any time.

Our Data Practices at a Glance

2. Information We Collect

fg662 collects personal data in three main ways: information you provide directly when registering or using the platform, information we collect automatically as you interact with our services, and information received from payment providers and other third parties necessary to operate the platform. The categories of personal data we collect are described below.

Information You Provide to Us

• Account registration data: your name, date of birth, mobile phone number, and any username you choose. This information is required to open and manage your fg662 account.
• Identity verification documents: where KYC checks are required, we may collect a copy of your national identity card, passport, or other government-issued document, along with proof of address where applicable.
• Support communications: any messages, emails or chat records you submit to our customer support team. These are retained to help resolve disputes and improve the quality of our service.
• Responsible gaming preferences: any deposit limits, session limits, cool-off periods or self-exclusion requests you submit through your account settings.

Information Collected Automatically

• Device and technical data: your IP address, device type (Android or iOS), operating system version, browser type and version, screen resolution, and mobile network operator. This data helps us deliver the platform correctly to your device.
• Usage and behavioural data: pages you visit on fg662, games you play or browse, bet amounts and types, session duration, navigation patterns, and features you interact with. This data is used to improve the platform and to detect suspicious activity.
• Cookies and local storage: small data files placed on your device to maintain your session, remember your preferences (such as language setting), and enable core platform functionality. See the Cookies section below for full details.
• Transaction logs: a record of every deposit and withdrawal processed through your account, including timestamps, amounts, and the payment method used. These logs are maintained for financial reconciliation and compliance purposes.

Information From Third Parties

• Payment provider data: when you deposit or withdraw using bKash, Nagad, Rocket or Upay, we receive a transaction reference, masked mobile wallet number, and confirmation status from the provider. We do not receive your full wallet PIN or password.
• Game provider data: game studios such as Pragmatic Play, Evolution Gaming and Spribe may pass anonymised game round identifiers and RNG seed data to fg662 for game result verification. No personally identifiable information is shared by game providers with fg662 beyond what is technically necessary.
• Fraud and compliance screening: we may receive flags or signals from industry-standard anti-fraud and anti-money-laundering screening services. These signals help us identify and prevent prohibited conduct without exposing the underlying methodology to potential bad actors.

3. How We Use Your Information

fg662 processes your personal data only for specific, legitimate purposes directly related to operating the platform and providing services to you as a player. We do not use your data for any purpose that is incompatible with the purposes listed below.

• Account management and service delivery: creating and maintaining your account, processing your deposits and withdrawals, settling your bets and game winnings, and enabling access to all platform features.
• Identity verification and KYC compliance: verifying your age and identity to confirm that you meet the 21+ eligibility requirement and to comply with applicable anti-money-laundering obligations.
• Customer support: responding to your queries, complaints and requests in a timely and accurate manner, and maintaining a record of support interactions for quality assurance and dispute resolution.
• Fraud prevention and platform security: monitoring account activity, transaction patterns and login behaviour to detect and prevent fraud, money laundering, collusion, and other prohibited conduct.
• Responsible gaming: monitoring player activity to identify potentially harmful gambling patterns and to ensure that self-imposed limits, cool-off periods and self-exclusion requests are honoured correctly.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players interact with the platform, identify popular games and features, and prioritise improvements to the user experience.

4. Legal Basis for Processing

Every instance of personal data processing at fg662 is grounded in at least one of the following legal bases:

• Contractual necessity: processing required to perform the contract between you and fg662 — specifically to operate your account, process payments, and deliver the gaming and betting services you have requested.
• Legal obligation: processing required to comply with applicable law, including KYC identity verification, anti-money-laundering checks, and retention of transaction records for the legally required period.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and analysis of aggregated usage data to improve the platform — provided these interests do not override your fundamental privacy rights.
• Consent: where we rely on your consent (for example, sending you promotional offers by message), you may withdraw that consent at any time by contacting [email protected] or updating your account notification settings.

5. Sharing Your Information

fg662 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

Categories of Recipients

• Payment processors: bKash, Nagad, Rocket and Upay receive the minimum transaction data required to authorise and complete your deposit or withdrawal. These providers operate under their own privacy policies and data protection obligations.
• Game providers: licensed studios such as Pragmatic Play, Evolution Gaming and Spribe receive only the anonymous session identifiers and wager data required to run the specific games you play. They do not receive your name, mobile number, or payment details.
• Law enforcement and regulators: where fg662 is legally required to disclose personal data — for example, in response to a valid court order, regulatory inquiry, or anti-money-laundering investigation — we will provide only the data specifically requested and required by law.

6. Payment Data and Mobile Wallets

All deposits and withdrawals on fg662 are processed exclusively through Bangladesh's leading mobile wallet platforms: bKash, Nagad, Rocket and Upay. When you initiate a payment transaction, fg662 communicates with the relevant wallet provider solely to confirm the transaction status and credit or debit your fg662 account balance accordingly. We store a transaction reference, the masked wallet number (showing only the last four digits), the transaction amount, and the timestamp for each completed transaction.

fg662 does not store your full mobile wallet number, wallet PIN, or one-time password (OTP). You should never share your wallet PIN or OTP with anyone, including fg662 support staff. If you receive a request for your PIN or OTP claiming to be from fg662, please treat it as fraudulent and report it immediately to [email protected].

7. Cookies and Tracking Technologies

fg662 uses cookies and similar local storage technologies to make the platform work correctly and to improve your experience as a player. A cookie is a small text file stored on your device by your browser when you visit a website. We use three categories of cookies:

• Essential cookies: strictly necessary to operate the platform, maintain your login session, and remember your language preference. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: collect anonymised data about how players navigate the platform — which pages are visited most often, how long sessions last, and where players encounter errors. This data is used in aggregate form only to improve the platform.
• Functional cookies: remember your preferences such as display settings and notification choices, so you do not need to reconfigure them each time you log in.

You can control or delete cookies through your mobile browser settings at any time. Please note that disabling essential cookies will prevent you from logging into your fg662 account and using the platform's core features.

8. Data Retention

fg662 retains your personal data for as long as your account remains active and for such additional period as is required by applicable law or as is necessary for the purposes described in this Privacy Policy. In practice, this means that transaction records, KYC documents, and account history are retained for a minimum period of five (5) years following account closure, to comply with anti-money-laundering recordkeeping obligations.

When the retention period has expired and there is no longer a legal or legitimate basis for retaining your data, fg662 will securely delete or anonymise it. If you request erasure of your data before the mandatory retention period has expired, we will restrict the active use of your data to the extent possible while retaining only what is required by law.

9. Data Security

fg662 takes the security of your personal data seriously and implements a layered set of technical and organisational security measures designed to protect your data from unauthorised access, accidental loss, disclosure, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption: all data transmitted between your device and the fg662 platform is encrypted in transit using industry-standard 256-bit SSL/TLS protocols, preventing interception by third parties.
• Access controls: access to personal data within fg662's systems is restricted to authorised personnel only, on a strict need-to-know basis. Staff with access to personal data are required to maintain confidentiality.
• Password hashing: account passwords are stored using one-way cryptographic hashing. fg662 staff cannot see or retrieve your password in plaintext. If you forget your password, it must be reset rather than retrieved.
• Regular security reviews: fg662 conducts periodic reviews of its security practices, access logs and system configurations to identify and address potential vulnerabilities before they can be exploited.

While fg662 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You play an important role in protecting your account by keeping your login credentials private, logging out of sessions on shared devices, and reporting any suspicious activity to our support team without delay.

10. Your Rights

As a player on the fg662 platform, you have a number of rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request. We will respond within five (5) business days.

• Right of access: you may request a copy of the personal data fg662 holds about you. We will provide this in a clear, readable format within the statutory timeframe.
• Right to rectification: if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: in certain circumstances you may request that fg662 delete your personal data. This right is subject to our legal obligation to retain certain data (such as transaction records) for the legally required period.
• Right to restriction: you may request that fg662 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

fg662 will not charge a fee for handling data rights requests submitted in good faith. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act, in which case we will explain our reasons in writing.

11. Children's Privacy

The fg662 platform is strictly intended for adults aged 21 years and above. fg662 does not knowingly collect, store or process personal data belonging to individuals under the age of 21. If you are under 21, you must not use this platform or provide any personal data to fg662.

12. Third-Party Links

The fg662 platform may display the names or branding of third-party services such as game providers and payment processors as part of the normal platform interface. fg662 does not link out to external third-party websites from within the platform, and this Privacy Policy governs only the data practices of fg662 itself. The privacy practices of game providers (such as Pragmatic Play or Evolution Gaming) and payment providers (such as bKash or Nagad) are governed by their own respective privacy policies, which we encourage you to review independently.

13. Changes to This Privacy Policy

fg662 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the "Last updated" date shown at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the fg662 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, please discontinue use of the platform and contact [email protected] to request account closure.

14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data fg662 holds about you, please contact our support team. We are available seven days a week and will respond to all data-related enquiries within five business days. Please include your registered mobile number in your message so that we can locate your account and assist you efficiently.